Shipping policy

At The Buy Store, we aim to deliver your orders quickly and safely. Please read our Shipping Policy to understand how orders are processed and delivered.

Order Processing

Orders are processed within 1–2 business days after confirmation
Orders placed on weekends or public holidays are processed on the next working day

Shipping & Delivery Time

Estimated delivery time is 3–7 business days, depending on your location
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances

Shipping Charges

Shipping charges (if applicable) are clearly mentioned at checkout
Any additional charges will be communicated before order confirmation

Delivery Areas

We currently deliver to selected locations within the country.
Delivery availability may vary based on courier service coverage.

Delivery Attempts

Our courier partners may attempt delivery multiple times
If the delivery fails due to incorrect address or unavailability, the order may be canceled or returned

Damaged or Missing Items

If your package arrives damaged or incomplete:

Contact us within 24 hours of delivery
Share clear images or videos for verification

Undelivered / Returned Orders

Orders returned due to incorrect address, refusal to accept, or non-availability may not be eligible for free reshipping. Additional shipping charges may apply.

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Updates will be posted on this page.

Contact Us

For any shipping-related queries, please reach out to our customer support team.